Terms and Conditions

Inclusions
Unlimited Mileage
Airport surcharge
Collision Damage Waiver (CDW)
Theft Waiver (THW)
Third Party Liability (TPL)
Taxes

Driver's Age
The minimum driver’s age is 21 years.  
The maximum driver’s age is 65 years.  
A Young Driver Fee of €50/rental applies for drivers aged 18–21.  
A Senior Driver Fee of €50/rental applies for drivers above 65. 

Additional Drivers
Additional drivers are allowed for a fee of EUR 5/day. All additional drivers must meet the same license and age requirements as the main driver.

Driver’s License
Driver must present a full and valid driving license that should be valid with no major endorsements, and at least 1 year of driving experience is required.
Licenses issued in EU countries will be valid for driving, provided they are current.
An International Driver’s License (IDL) is mandatory only if the domestic license is not in the Roman/English alphabet and must be accompanied by the original domestic license of the driver.
Drivers from the US, Canada, and Australia are not accepted without an International Driving License.

Insurance Coverage
Collision Damage Waiver (CDW)
CDW is included in your rental. It limits the renter’s financial liability in the event of damage to the vehicle, subject to an excess ranging from €1300 to €2000, depending on the vehicle category.

Theft Waiver (THW)
THW is also included in your rental. It limits liability for theft of the vehicle, again subject to the an excess ranging from €1300 to €2000, depending on the vehicle category.
A valid police report is mandatory in case of theft.

Third Party Liability (TPL)
Included in the rental. This mandatory insurance covers damage or injury caused to third parties in accordance with Bulgarian law. The current coverage limits are at least €6,070,000 per accident for personal injury and €1,220,000 per accident for property damage, regardless of the number of victims or affected parties.

A valid police report is mandatory in case of damage

Excess Reduction Options
Additional insurance options are available at the rental desk to reduce or eliminate the excess:

SCDW (Super Collision Damage Waiver) (optional):
Super Collision Damage Waiver (SCDW) is an optional coverage that provides the highest level of protection. It reduces the excess to zero and lowers the required deposit limit to 300€ for all vehicles categories. The cost of SCDW ranges from €15 to €25 per day, depending on the vehicle category. For details of other coverage options, please consult the rental office at the time of pick-up.

Important Notice:

In the event of an accident, theft, fire, or any damage to the vehicle, the renter must immediately notify both the police (or the competent local authority) and the rental agency. An official accident or incident report issued by the relevant authority, together with any required insurance documentation, must be provided to the rental agency. Failure to obtain and submit these documents will result in the insurance coverage being void. Whenever possible, the renter should not leave the vehicle unattended and must wait for authorized assistance.
If an accident, theft, or damage occurs in a rural or remote area, the renter must provide a formal statement at the nearest police station or other competent local authority. All documentation issued by the authority, including any official statement or report, must be submitted to the rental agency. Submission of these documents is mandatory for insurance coverage to be valid and effective.
Vandalism damages, tow truck and road assistance due to negligence is not included.
Insurance does not cover damages of any type caused by driving through rivers, lakes, beaches, mangroves, and flooded roads or off-road, this will void any insurance coverage and customers would be responsible for damages.
No coverage covers if the driver is under the influence of drugs or alcohol at the time of the event.
No coverage applies when a rented vehicle is driven by an unauthorized driver.
CDW coverage does not cover, vandalism damage, glass damage, flat tires, wheels, keys or accessories. In the event that the damage is caused by factors other than a collision with another vehicle, THE CUSTOMER must assume full responsibility for the damage to the rented vehicle.
Damages caused to the inside of the vehicle, including upholstery of the car, loss of car’s keys or documents, license plates, emergency kits are not included in the insurance. Charges apply according to damages or loss and appraisal.
The renter and any additional drivers are absolutely liable for any loss or damage to the rental vehicle, even when the loss or damage is caused by a third party or in the event the cause is unknown, whether because of theft, collision, vandalism or any other cause.
Credit card details are held on file in case of any toll route, parking violations, traffic violations, and will be authorized to charge for these reasons.

Vehicle Condition
You must return the vehicle in the same condition as it was in when you received it, minus the normal wear and tear. The Supplier will charge you at their own rates for any excessive staining/soiling and/or for both internal and external damage (including strong smells). You are responsible for inspecting the vehicle upon pick-up/drop-off and for the cost of any new damage found at the end of your rental period.

Off-road driving
Off-road driving is strictly prohibited. The vehicle may only be used on paved, public roads. Any damage resulting from off-road use will not be covered by insurance and will be fully charged to the customer.

Breakdown Assistance
Breakdown assistance is available free of charge 24/7. [Not Available Cross Border].
If assistance is required due to customer fault or if the renter has not purchased additional insurance, the repair costs are the customer’s responsibility.
Relevant contact details and roadside assistance procedures will be provided prior to the start of the rental.

Other Fees:
Airport surcharge in included in the rental fee.
If the vehicle keys are lost or stolen, a fee of EUR 500 will apply depending from the vehicle model.
You are responsible for the cost of any parking fines, tolls and other penalties incurred whilst the vehicle is contracted to you. The rental office will pass the relevant charges on to you plus any administrative expenses.
In case of loss of original vehicle documents, a fee of EUR 500 will apply.
In case of wrong fuel, the customer will pay for all repaid cost associated with it.
If car is returned dirty, a charge of EUR 150 will apply depending on the level of cleaning required.
Smoking in the vehicle is strictly prohibited. A fee of EUR 300 will apply if smoking is detected. 

Fuel Policy
Same to Same
The vehicle must be returned with the same fuel level as provided at pickup. If returned with less fuel, a charge will apply of €5,00_/liter fuel for the missing fuel. Unused fuel is non-refundable. Fuel charges must be paid at the rental desk unless otherwise specified. Fuel policies may vary, so please confirm at the rental counter.

Tax Rate
Tax is included in the rental price.

Payment Methods
Visa, Mastercard are accepted, and the card must be in the main driver’s name when paying at the rental desk. Debit cards and cash are also accepted only for the payment of extras at the rental desk.

Deposit
A security deposit is required for all rentals. The amount varies from €500 to €700, depending on the vehicle category. Deposits can only be provided by a valid credit card in the main driver’s name. Debit cards, prepaid cards, and cash are not accepted for the deposit.

Delivery and Collection
Delivery and collection services are are available within Sofia city limits for a fee of €30 for service. 

Out of Hours
Out of hours service is available for both pick-ups and returns for €30 each. 

One Way Drop-Off Charge
One-way drop-off between Sofia Airport and Sofia Downtown is free of charge.

Cross Border Travel
Cross-border travel is allowed only with prior request and written authorization. The following countries are permitted: Greece, Romania, Serbia, and North Macedonia. Cross-border travel is allowed to Serbia, Greece, North Macedonia, and Romania. An international travel fee of €150/per rental applies.  
Replacement vehicles are not provided abroad. Customer is responsible to bring the car back in case of any issue.

Grace Period
For vehicle pick-up: A 1-hour grace period is allowed free of charge. After this period, the booking will be considered a no-show or a vehicle will be provided if availability allows.
For vehicle return: A 1 hour grace period is allowed from the scheduled drop-off time.
After that, a full day rental charge will apply.

Extras
Confirmation of Special Equipment depends upon the availability at the rental desk.

ALL TERMS, CONDITIONS AND PRICES ARE SUBJECT TO CHANGEWITHOUT PRIOR NOTICE.